Return & Exchange Policy

1. For merchandise defect caused by manufacturing, we accept exchange within 14 days after delivery.
2. If you received defective merchandise, please email directly at lazodiamond.online@gmail.com within twenty four (24) hours. Please include the order number, email address, problem in all correspondence and a picture of damaged or faulty merchandise as a proof.
3. Upon receival of the returned product, we will fully examine it and notify you via e-mail, within 7 days, however it may take up to 14 days to complete during peak times.
4. The returned merchandise must be in it’s original packaging, must not have been worn, used or altered in any possible way. If the returned merchandise is used, you will be responsible for the cost to have them shipped back to you.
5. Customers are responsible for the return shipping costs, except if the defect is caused during manufacture. Lazo Diamond will not be responsible for refunding an untraceable or lost packaged item(s). Refunds are for the cost of merchandise only. Shipping and handling charges are not refundable.
6. Alternatively, customer can exchange the defective merchandise to Lazo Diamond nearest outlet along with the original receipt within 14 days of the official receipt date.