Frequently Asked Questions
We've got you covered.
Currently, we only ship within Malaysia. However, we’re exploring options to expand our shipping to international destinations in the future. Stay tuned for updates!
We offer free shipping with no minimum spend required. All orders are shipped via Pos Laju and include a tracking number for your convenience.
Delivery times:
West Malaysia: 2–4 business days
East Malaysia: 5–10 business days
We’ll process and ship your order within 2 working days to the address provided at checkout.
Unfortunately, we are unable to make changes to your address once the order has been placed. Please ensure your shipping address is correct at the time of checkout.
If your parcel cannot be delivered due to attempted deliveries, insufficient or incorrect delivery information, or failure to retrieve it from the delivery center, it will be returned to our warehouse. As the recipient, you will be responsible for any additional costs incurred, including standard shipping fees for resending the parcel.
If your parcel has not been delivered within the expected timeframe or is lost in transit, please contact our customer service team as soon as possible for assistance.
Currently, we only ship within Malaysia. However, we’re exploring options to expand our shipping to international destinations in the future. Stay tuned for updates!
We offer free shipping with no minimum spend required. All orders are shipped via Pos Laju and include a tracking number for your convenience.
Delivery times:
West Malaysia: 2–4 business days
East Malaysia: 5–10 business days
We’ll process and ship your order within 2 working days to the address provided at checkout.
Unfortunately, we are unable to make changes to your address once the order has been placed. Please ensure your shipping address is correct at the time of checkout.
If your parcel cannot be delivered due to attempted deliveries, insufficient or incorrect delivery information, or failure to retrieve it from the delivery center, it will be returned to our warehouse. As the recipient, you will be responsible for any additional costs incurred, including standard shipping fees for resending the parcel.
If your parcel has not been delivered within the expected timeframe or is lost in transit, please contact our customer service team as soon as possible for assistance.